Pearlptv's refund policy

At PearlPTV, we strive to ensure customer satisfaction. Please review our refund policy below:

 

1. Eligibility for Refunds

  • Refunds are available for purchases made within 7 days of the original transaction.
  • Refunds are applicable only in cases where:
    • The ebook cannot be accessed due to technical issues.
    • The subscription service fails to provide access as promised.

2. Non-Refundable Cases

Refunds will not be granted in the following cases:

  • Change of mind after purchase.
  • Issues arising due to user error (e.g., incompatible devices).
  • Any misuse or redistribution of purchased ebooks.

3. How to Request a Refund

To request a refund, please contact our support team at [Insert Support Email] with the following details:

  • Your order confirmation number.
  • A brief description of the issue.

4. Processing Refunds

  • Approved refunds will be processed within 5-7 business days after confirmation.
  • Refunds will be issued to the original payment method used during purchase.

5. Changes to Refund Policy

We reserve the right to update this refund policy at any time. Changes will be communicated via email or a notice on our website.

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